Technology, Downloads, and Ticket Access

 

TeamViewerTeamViewer - As directed by your client engineer, follow this link to allow us to access your system via the TeamViewer software. When prompted say Run or Open to any software prompts, and Yes/OK to any install messages.

PC SupportLogMeIn (logmein123.com) - As directed by your client engineer, follow this link to allow us to access your system for training or support needs. Enter the six digit code as provided by your client engineer.

ESG Ticketing System - Need to open a ticket? Or check the status of an existing ticket? Our online ticket tracking system provides your business the tools you need to manage your open tasks with us.

ESG LiveDrive Client - To access your ESG LiveDrive via a drive letter (for example, 'L') you will want to download and install this software. We have preconfigured the wizard with the most common defaults so just follow the prompts to install.

ESG IP Detector - Need to know what your external (WAN) IP address might be? Use our free tool located at this link. There are no advertisements so no risk of malware or pop-ups.


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Downloads
If you are looking for a tool or patch this is your place to start. As directed by your client engineer, you can access this section to download helpful applications.

Detect Your IP
Follow this link to determine your outside (WAN/Internet) IP address and other information about your system. This data may be requested by your ESG client engineer.